Returns & Exchanges

The SFMOMA Museum Store is dedicated to your satisfaction; if you are not completely happy with your purchase, you may return it for a refund or exchange within 30 days of receipt. All returned items must be in their original packaging and in sellable condition to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit our online portal to request a Return Authorization number and a prepaid shipping label.

• 2.
  Prepare Your Package

  Carefully pack the item in its original box with all protective materials, ensuring you include a copy of your original packing slip or order confirmation.

• 3.
  Ship the Item

  Affix the provided shipping label to the outside of your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects the return, we will process your refund to the original payment method within 7 to 10 business days.